For users of syncspace.live in Ontario and Quebec, we strongly recommending switching to Bell Fibe. Especially in Ottawa and Montreal, where almost every other ISP unfortunately routes local traffic to Toronto (or worse), which adds significant latency.
In Ottawa, Toronto, and Montreal, if you are on Bell Fibe (FTTH), you can get latency to our servers in your city that will be between 1 – 5ms.
If you then have a decently low-latency audio interface, you can get overall delays in Jamulus of between 12 – 18ms which is like being about 6 to 10 feet apart in the same room. This will produce an amazing experience.
Why you want fibre (to the home)
A fibre Internet connection will produce the lowest possible latency and jitter, much more bandwidth, and more reliability.
The best connection you can get is fibre-to-the-home (FTTH). This means that Bell will bring optical fibre cable right into your residence. Unfortunately this is not available in all areas.
Some places can only get fibre to a point that is some distance away from the residence and then copper (telephone) cable is used the rest of the way. This is known as fibre-to-the-curb (FTTC) which is sometimes called fibre-to-the-node (FTTN). One problem with FTTC/FTTN is that you never know exactly how low the latency will be because it will depend on how far you are from the fibre node. In Ottawa we’ve seen people on FTTC/FTTN with latency to our servers as low as 5 to 6ms (compared to 2 – 5ms on FTTH) but some as high as 15ms.
FTTH is what you want, if you can get it. You will know if FTTH is an option if the upload and download bandwidth being offered are the same. If the download bandwidth is greater than the upload bandwidth (e.g. 50 Mbps down and 10 Mbps up), then it is not FTTH but rather FTTC/FTTN.
Ottawa: In Ottawa, the big killer is the routing since almost every ISP except for Bell will route Ottawa-bound traffic from Ottawa to Toronto (or worse) before routing it back to Ottawa. This will add significant latency. Rogers is the worst and will often route traffic out of the province and sometimes even out of the country (to the US) before returning back to town. Bell is one of the only ISPs that keeps local traffic local in Ottawa. The only others we know of are NCF (when using Bell lines) and Videotron will sometimes do the right thing. Fibe connections in Ottawa can get latency as low as 2ms to our Ottawa servers, 4ms to our Montreal servers, and 8ms to our Toronto servers. If you can’t get FTTH, FTTC/FTTN may actually result in less bandwidth than you currently get with another ISP but it may still be worth making the change to get the vastly better routing and lower latency.
Toronto: Toronto has fewer routing issues than Ottawa and Montreal and most ISPs will keep the routing local within Toronto. However many connections in Toronto, especially on Rogers, can be very jittery with surprisingly high latency, often because they are passing through many nodes or using slow/noisy cabling. Bell Fibe (FTTH) is ultimately still the best solution. Fibe connections in Toronto can get latency as low as 1ms to our Toronto servers, 8ms to our Ottawa servers, and 10ms to our Montreal servers. In Toronto, if you can’t get FTTH and FTTC/FTTN may result in less bandwidth, you may be best sticking with your current ISP.
Montreal: In Montreal, every ISP except Bell will route to Toronto (or another city) instead of going straight to our Montreal servers. Bell will route directly from a Montreal location to our Montreal servers. Fibe connections in Montreal can get latency as low as 4ms to our Montreal servers, 5ms to our Ottawa servers, and 10ms to our Toronto servers. If you can’t get FTTH, FTTC/FTTN may actually result in you getting less bandwidth than you currently get but it may still be worth making the change to get the vastly better routing.
Discount for switching to Bell Fibe
If you switch to Bell Fibe through the contact below, you can get a discount of $30 per month for the first twelve months on any Bell Fibe plan. You may also be able to keep this discount going by speaking to customer retention when the initial period is coming to a close. We have at least one subscriber who has been on a similar Bell Fibe discount plan for a number of years.
We get no commission from this deal and have no affiliation with the agent whatsoever. This discount was actually found by one of our subscribers and many of our subscribers have taken advantage of it.
In most cases, with this discount, you will pay less than you are paying to your current ISP and you will get way better Internet which will be of benefit for everything you do online and not just for using syncspace.live. Remember to look to see if you can get FTTH. This will typically start with Fibe 150 but it is also avaialble in some areas with packages as low as Fibe 15.
To get the discount, contact Theo:
613-299-5662 – Theo the sales rep
343-548-8516 – Martin his supervisor